Cancellation & Refund Policy

Cancellation Prior to Shipment

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted. We reserve the right to reject any cancellation that is deemed unfit or unreasonable.

Return Policy

The following are the policies to be eligible for return requests after shipment / receipt of goods:

  1. Only items that have been purchased directly from createabookresources.com Online Store can be considered for a return.
  2. Any createabookresources.com Online Store product purchased through other retailers is not eligible for this policy.
  3. Goods are eligible for a return if the following are applied:

Incorrect:

  • The item is not the item you ordered. 

Damaged:

  • The items are found to be damaged upon receipt. Items have been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. 

Returned items must meet the following requirements:

  • The item must be shipped back to us within 7 days upon receipt. (as proven by the postal or courier receipt).
  • You have proof of purchase (order invoice number and receipt).
  • Item must be in new condition and returned in its original packaging and free gifts received with it (if any). All packaging must be unused, unmarked and not defaced in any manner.
  • Item must be returned in the original packaging (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Refund

All goods sold are non-refundable.